Refund, Cancellation and Product Change Policy

Customers are requested to carefully review all product details before completing a purchase, including:

• Product or Course name
• Examination, Category, Batch or Subject
• Content and features included
• Validity period
• Price and applicable Offers
• Device or system requirements, wherever mentioned

It is the customer’s responsibility to select the correct product after reviewing the complete description.

Once payment has been successfully completed, the purchase shall be treated as FINAL.

Except for the limited circumstances specifically mentioned in this Policy, NO REQUEST for Cancellation or Refund shall be accepted, regardless of whether the customer has accessed, attempted, downloaded, watched or otherwise used the purchased product.

After a purchase has been completed:

• The purchased Product i.e. Course/Batch/Test Series/Daily Schedule etc. cannot be Exchanged or Replaced with another product.
• Payment cannot be adjusted towards another course, test series, batch, subscription or digital product.
• No upgrade, downgrade or conversion to another product shall be permitted.
• Access cannot be transferred to another account or person.
• A purchase made by MISTAKE or for the wrong product will not qualify for a refund or product change.

Requests such as “the wrong product was purchased,” “another product was intended,” or “please adjust this amount towards a different product” will not be accepted.

Refunds, Cancellations, Replacements or Product changes will not be provided in circumstances including, but not limited to:

• Accidental or incorrect purchase by the customer;
• Selection of the wrong product, batch, examination, subject, language or validity plan;
• Change of mind after purchase;
• Failure to read the product description before making payment;
• Failure to use or complete the product during its validity period;
• Lack of time, change in study plan or personal circumstances;
• Dissatisfaction based solely on personal expectations where the product matches its advertised description;
• Examination postponement, rescheduling, cancellation or change in examination pattern by any authority;
• Failure to achieve any expected score, rank, selection or examination result;
• Internet, network, device or compatibility issues attributable to the customer;
• Failure to apply a coupon or promotional code before payment;
• A reduction in price or introduction of a discount after the purchase;
• Expiry of product validity; or
• Suspension or termination of access due to a violation of our Terms and Conditions.

A request may be considered only in the following verified circumstances:

1. The same amount has been charged more than once for the same order due to a duplicate transaction;
2. Payment was successful, but access to the purchased product was not provided due to a verified technical or administrative error on our part.

These exceptions do not permit a customer to select or switch to a different product of their choice.

An eligible payment or access-related issue must be reported as soon as reasonably possible by emailing:

thepunditsofficial@gmail.com

The email should include:

• Customer’s full name;
• Registered mobile number and email address;
• Order ID;
• Transaction or payment ID;
• Name of the purchased product;
• Payment receipt or screenshot; and
• A clear description of the issue.

All requests shall be subject to verification of payment records, account activity and technical logs.

Where a refund is approved, it will be initiated through the original payment method within a reasonable period. The time taken for the amount to appear in the customer’s account may depend on the bank, payment gateway, app store or payment provider.

No cash refund or refund to an unrelated bank account, UPI ID or payment method will be provided.

By clicking the “Buy,” “Subscribe,” “Pay” or similar button and completing the payment, the customer confirms that:

• They have reviewed the complete product details;
• They have selected the correct product;
• They understand the product’s contents, price and validity;
• They have read and accepted this Policy; and
• They understand that the purchase cannot be refunded, exchanged, transferred or changed merely because of an incorrect selection, accidental purchase, change of mind or non-use.

We may update this Policy from time to time. Any revised Policy will apply prospectively from its stated effective date. The Policy applicable on the date of purchase will ordinarily govern that purchase.

For payment, access or refund-related queries, contact:

The Pundits Official

Email: thepunditsofficial@gmail.com